Privacy policy

Last updated: [DATE]

This policy explains how Helpaboo ("we", "us") collects and uses your personal information when you visit helpaboo.com or buy from us.

Who we are: [Matthew Cherrie trading as Helpaboo]. Email: helpaboocb@gmail.com. We are the data controller for the information described here.

What we collect

Order details: your name, email address, billing address and what you bought. Card and PayPal details are handled by our payment providers, and we never see your full card number.
Download activity: when and how often your download link is used, with the IP address and browser type, so we can help with download problems and prevent misuse.
Messages: anything you send us by email or through the contact form.
Newsletter: your email address, if you sign up.
Website usage: cookies and similar technologies that keep the shop and basket working and, if you agree, help us understand how the site is used. See "Cookies" below.

How and why we use it

Purpose	Lawful basis
Taking payment, delivering your downloads, sending order emails, dealing with problems and refunds	Contract
Keeping accounting and tax records	Legal obligation
Answering your messages	Legitimate interests
Preventing fraud and misuse of download links	Legitimate interests
Sending our newsletter	Consent (unsubscribe any time)
Analytics and marketing cookies	Consent

Who we share it with

We only share your information with services that help us run the shop:

Shopify (our online store platform, which hosts the store and processes orders, including the Shopify Digital Products app that delivers your files)
Payment providers: Shopify Payments (with Stripe) and PayPal
Email: Shopify Email [or another newsletter service, if used]
Our accountant, and HMRC where the law requires it

Some of these providers process data outside the UK, for example in Canada, the USA and the EU. Where they do, they use legal safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

We never sell your personal information.

How long we keep it

Order and accounting records: 6 years after the end of the financial year, for tax purposes
Messages: up to [2] years
Newsletter: until you unsubscribe

Cookies

Our shop uses essential cookies to keep your basket and checkout working. With your permission, we also use analytics [and marketing] cookies. You can change your choice at any time using the cookie banner [Shopify: Settings > Customer privacy].

Your rights

You can ask to see, correct or delete your information, to object to or restrict how we use it, or to take a copy of it. Email helpaboocb@gmail.com. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).